USD Account

⭐ Why am I being asked to do Re-KYC?

To keep your account secure and compliant with updated regulations, we’re asking all existing use...

What if I changed my phone number or want to update my Source of Funds?

No worries. Just email us at help@elevatepay.co from your registered email ID. Our team will help...

What documents do I need?

National ID or Passport A selfie (real-time photo taken in the app)

How to complete your Re-KYC

Step 1: Open the Re-KYC link or log in to the Elevate Pay appCheck your email or app for an invit...

Why is my onboarding process taking so long?

We’re working as quickly as we can to onboard freelancers and remote workers who apply to Elevate...

Why has my account application been rejected?

We understand how frustrating it can be to receive an account rejection. Unfortunately, we someti...

Accepted Identification Documents for Bank Account Creation

Here’s a guide to the identification documents we accept based on your country of residence.   We...

What is a source of funds document and why do I need to provide it?

Elevate Pay has a regulatory duty to comply with "Know Your Customer (KYC)" process to help comba...

Is there any monthly account maintenance fee?

No, there’s no minimum balance fee. You can enjoy your account for free.

Where can I find my Swift code?

Please note we don't support SWIFT codes at the moment. However, we provide a routing number whic...

Can I fund my Elevate Pay account through credit cards?

Funding your account by credit cards is not available. You can fund your Elevate account using AC...

How can I generate a bank statement?

In order to generate a statement, please login to your Elevate account > you can see "Account Det...

How can I fund my account?

You can fund your Elevate account using ACH and Wire transfers, which are supported by most platf...

How long does it take to get my account verified?

Please note due to current high volumes we're aiming to review all applications within 24-72 hour...